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A Veteran owned, family operated small business. Your business supports Veteran-owned small businesses!
Our return policy is what truly sets us apart from our competitors. Most other online retailers will deduct the cost of the original shipping fees AND return shipping fees when issuing a return refund. At Backyard Marketplace, we only charge you for what we have to; the return shipping fee and any restocking fees. This alone saves our customers on their returns.
While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.
That's why we offer a 30 Day Return Policy.
If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at firstname.lastname@example.org with your order number and we will provide detailed instructions on how to process the return.
Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order and any applicable restocking fees.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories.
"Like New" means that the items you ordered must not show any visual signs of wear.
If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given.
If you decide you want to return your order, please email us at email@example.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.
*Please Read: Because we work with over 20 brands in the outdoor space, we highly recommend you read over the return policy of the brand you plan on purchasing from. Some of our brands offer made to order goods in which case they will not accept returns on custom made products. The return policy outlined above is Backyard Marketplace's general return policy. If any of our brands differ from our return policy it will be outlined in the section below.
Backyard Marketplace works in collaboration with multiple manufacturers. Please click on the brand you're interested in to read their return policy:
Bounce House Brands:
Fire Pit Brands:
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to firstname.lastname@example.org the day of delivery.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
All unshipped orders cancelled after 48 hours are subject to a $40 administration fee.
Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.
OTHER RETURN POLICY NOTES: